Terms and conditions
Contact details
Nordic Living
Grønnegade 3, 2.tv
DK-1107
Copenhagen K
Denmark
Tel: +45 70 25 55 25
Fax: +45 70 25 66 25
info@nordicliving.com
www.nordicliving.com
VAT/ Business Registration No.: DK38199196
Placing your order
All prices on the website include VAT and all Danish taxes, duties etc. We reserve the right to correct pricing errors or misprints. If you are having your goods shipped to another EU country, you still have to pay Danish VAT, but no customs duties due to the regulations on the free movement of goods.
Purchase agreement
Before you can shop at , you must provide the following information in order to complete your purchase and have the goods shipped to you:
Name
Address
Telephone number
E-mail address
You are considered to have entered into a purchase agreement when you have submitted your order and Nordic Living has received it. Nordic Living will send an invoice to your e-mail address as soon as we have received your order and your goods have been shipped. We do not print out and store your order information as a hardcopy, so please remember to save the order confirmation you receive by e-mail.
Payment
We will not charge you for the purchase until the item has been shipped. We accept the following forms of payment:
VISA
Eurocard/MasterCard
Apple Pay
Security
If you pay using a payment card, you will be asked to enter your card number and card expiration date. You will never be asked to disclose your personal PIN code. As long as you do not disclose your PIN code when you use your card online, no one will be able to abuse your card. Only the amount you accepted at the time of purchase can be charged to the card. There is no deductible payable if your card is abused in an online store that uses SSL (Secure Socket Layer) in its payment system. If you shop in a physical store, there is a deductible of DKK 1,200 to pay if your Credit Card is abused using the PIN code. At Nordic Living, we transfer your payment data via a secure SSL connection. This means that the information will be sent in encrypted form, so only PBS will be able to read it. Neither we nor others will be able to read your payment data. This means that when you use a payment card at Nordic Living, we do not register or store your card or account information.
Delivery
Delivery time is usually 2-3 working days for shipments within Denmark. However, delivery be subject to delays attributable to our shipping agents, GLS or items that are out of stock. Shipments from Nordic Living within Denmark are free of charge. International shipping charges (including to Greenland and the Faroe Islands) will vary depending on the recipient country.
Right of cancellation
At Nordic Living, you can always cancel your purchase and return your goods within 14 days. If you make use of your right of cancellation, the item returned must be in the same condition and quantity as you received it. You thus lose your right of cancellation if you use the item in a manner that will obviously significantly reduce its sale value. If you make use of your right of cancellation, you must cover the shipping charges.
You can also make use of your right of cancellation by refusing to accept the item at the time of delivery. If you want to exchange the item, we will exchange it and the new item will be shipped within our usual delivery deadlines. You must cover the cost of return shipping for exchanges, however, we will ship the new item back to you free of charge. Please send returns to the following address:
Nordic Living
Grønnegade 3, 2.tv
DK-1107 Copenhagen K
Denmark
For quick processing when you return an item, please provide the order number and the account number into which the money is to be refunded. If you cancel your purchase, the purchase price will be refunded to you by bank transfer. Once the item has been returned and we have verified that it meets our conditions for invoking your right of cancellation, the amount will be transferred to the account number you provided. Please do not send items to be paid on delivery as these will be rejected upon delivery.
Warranty
According to the Danish Sale of Goods Act, a 2 year warranty is granted on all goods. The gives you the as a customer the right to submit a warranty claim if you discover any flaws or defects in the product within 24 months of the purchase date. However, if the claimed defects were caused by the improper use of the product or other damage-causing behavior, the warranty will be void.
You must submit your claim within a reasonable time of having identified the defect. If you submit a claim within 2 months of the purchase date, it will always be considered to be within a reasonable time. When you wish to submit a warranty claim, you must return the item to:
Nordic Living
Grønnegade 3, 2.tv
DK-1107 Copenhagen K
Denmark
When you return an item, please provide the order number and the account number into which the money is to be refunded. When we receive a product that is covered by warranty, the item may be repaired or replaced, or you may get your money back or receive a price discount, depending on the specific situation.
Reservation for pricing errors and misprints
We reserve the right to change or cancel orders if the item you order is out of stock, or if we discover misprints, pricing errors or that the wrong image or graphic has been used. In the event of any of the above, we will contact you about your order. In event of either of the above errors, the purchase agreement will be cancelled.
Your data
We use the following services and systems that collect data about your visit to our website and enable us to measure visitor behavior and communicate to enhance the experience and customer service on lightpoint.com. Suppliers comply with applicable GDPR rules for processing and storing data. All data related to your visit to the website is anonymized and not personally identifiable:
Google Analytics
Mailchimp
We only collect personal data in cases where this is relevant to us, and we will only collect personal data if this is relevant to your activity at Nordic Living. When collecting, processing and using your personal data, we always adhere to all relevant legal provisions. We will only store your personal data either as long as we have a legal obligation to do so or as long as it is relevant to the purpose for which it was collected.
Information We Collect
If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services. We may collect information such as name, e-mail address, mailing address, delivery address (if different from the mailing address), phone number and payment information.
Nordic Living collects and processes your personal data when you do the following:
Complete a purchase of our products
Create a customer account
Sign up for our newsletter
Send us questions, claims or feedback
The Information Systems Manager
The information systems manager for the collection, processing and use of your personal data on Nordic Living.com is:
Nordic Living
Grønnegade 3, 2.tv.
DK-1107 Copenhagen K
Company Registration (CVR) No.: 38199196.
Basis and Purpose for Processing
We collect your regular contact information, such as name and address, in order to deliver the product you purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation. When you pay for your product, we collect your name, your card data and IP address. The information collected in connection with the payment transaction is used and saved only for completion of payment and fulfillment of the agreement entered into. If, during the registration process or on our website, you gave us your consent, we will use your e-mail address to send you a newsletter. You can subscribe to, or unsubscribe from the newsletter at any time.
All newsletters also contain a link for unsubscribing. If the processing of personal data is based on your consent, you are entitled to withdraw that consent at any time. If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except your e-mail address, if you have consented to its processing in order to receive the newsletter) will be deleted 5 years after you received your product, cf. the provisions of the Danish Financial Statements Act.
Other Recipients of Personal Data
We do not sell or transfer your personal data to third parties, and we do not transfer your personal data to third countries. If you ordered a delivery, the details of your name, address, phone number and e-mail address will be submitted to our freight company, GLS for the delivery of your purchase/s. Our webshop and payment system function through Shopify that serves as our data processor. All personal data you provide on our website will be stored in Shopify's data centers. We entered into data processing agreements with our data servers. This is our guarantee that they comply with the applicable rules for the protection of your personal data.
Your Rights
As a registered person you have a number of rights, with which we must ensure compliance at all times. You are entitled to request the following from us:
• To access and have your personal data corrected/amended
• To have your personal data deleted
You also have the right to object to the processing of your personal data, and you have the right to file a complaint with a data protection authority. If you no longer wish us to process your personal information or wish us to limit our processing of your personal information, you may also send us a request at info@nordicliving.com.